DUTIES AND RESPONSIBILITIES OF TELEPHONE OPERATOR

DUTIES AND RESPONSIBILITIES OF TELEPHONE OPERATOR

v Telephone operators should ensure the following order to perform his/her duties in proper manner.

v All the internal and external calls are to be answered with smooth and clear voice.

v The scope of the responsibility will not only limit for the handing of incoming and outgoing telephone calls but also to take relevant and timely actions as the situation’s demand.

v Emergencies are to be attended with the clear understanding of situations while the SLAF rules and regulations are properly adhered. Also all the incoming calls are to be answered  

PROFESSIONAL TELEPHONE OPERATOR

QUALITIES OF A PROFESSIONAL TELEPHONE OPERATOR

·       Operator should answer the all incoming call very politely and clearly by using good operating expressions.

·       Operator must not listen subscriber’s conversation for other purposes.

·        Operator should not make unnecessary conversation with subscribers.

·       Operator should not get angry with subscribers. Because of subscribers satisfaction is the most important factor.

·       Operator should not consume food or drink while operating at the switchboard it will make the bad picture about the organization.

·       Operator should not leave the exchange without being properly relieved by the incoming operator.

·       Operator must keep a good cooperation with other organization or other exchanges.

·       Operator should keep the exchange every time fully clean and tidy.